Terms & Conditions

Terms and Conditions

Payment Policy

We operate a subscription-based payment system. Your first payment is collected when you sign up, with future payments automatically collected every 4 weeks.

Service Commitment

By signing up, you agree to a minimum of three scheduled cleaning appointments. If the service is cancelled before the third clean, the remaining appointments within the minimum term will be charged.

Cancellation Policy

We require 30 days' notice by email to cancel your service. If you ever experience an issue with our service, please get in touch. We are committed to putting things right promptly and professionally, and we genuinely value your support.

Scheduling

We will send you a text message the day before your scheduled clean. We reserve the right to change your scheduled cleaning day where necessary due to weather, staff illness, vehicle breakdowns or other operational requirements.

Access

It is your responsibility to ensure we have access to all areas requiring cleaning and that all windows are fully closed before we arrive.

If we arrive and cannot access part or all of the property, we will clean any areas we are able to access and the full scheduled service charge will still apply.

Open Windows

If any windows have been left open, we will clean the exterior glass where it is safe and possible to do so. The full scheduled service charge will still apply.

Dog Fouling

For the health and safety of our staff, we will not drag hoses or equipment through gardens that contain dog fouling. If the working area has not been cleared before we arrive, we may be unable to clean the rear windows or other affected areas. The full scheduled service charge will still apply, as time has been allocated for your appointment and the service could not be completed due to restricted access.

Obstructions

Please ensure vehicles, bins, garden furniture and any other obstacles are moved before we arrive. If access is restricted, the full scheduled service charge will still apply.

Weather

We clean in most weather conditions, including light rain. Cleans will only be postponed where weather conditions make it unsafe to carry out the work.

Unsafe Conditions

We reserve the right to refuse or postpone a clean where conditions are unsafe, including but not limited to aggressive animals, ice or any other hazard that could put our staff or your property at risk.

Existing Damage

Customers must inform us of any damaged, loose or defective windows, frames, seals or other fixtures before we begin work. We cannot accept responsibility for damage caused by pre-existing defects.

First Clean

Heavily soiled windows may require more than one clean to achieve the best possible results.

Missed Cleans

If we are unable to carry out your clean due to circumstances beyond our control, we will rearrange your appointment as soon as reasonably possible.

Complaints

If you are unhappy with any aspect of your clean, please contact us within 24 hours. We will inspect the work and, where appropriate, return to rectify any issues.